HomeWinBuzzer NewsMicrosoft Teams Customer Lockbox Now Available

Microsoft Teams Customer Lockbox Now Available

Microsoft Teams now officially has the customer lockbox feature, which also blocks Microsoft from seeing your content.


Teams is receiving interesting new features for its 270+ million active users. Specifically, new search improvements and a “lockbox” for controlling who accesses content on the platform.

According to Microsoft, users should instantly see a difference when they start searching on Teams. Firstly, the search is less messy with summary results providing more instant context. Microsoft is also adding more filters to make it easier to narrow down searches.

Microsoft is putting an increasing focus on search, despite the company not being known as a major search name other than the so-so performance of Bing. As becomes increasingly integrated with , search across the platform and app is important.

Alongside search improvements, Microsoft is also bringing a new customer “lockbox” in Teams. This new feature allows admins to control when other users can access content and perform tasks. You may remember Microsoft first announced its intention to bring lockbox to Teams.


If you are unfamiliar with Customer Lockbox, it is a tool Microsoft uses on numerous platforms and apps, such as Azure, OneDrive for Business, Exchange Online, and SharePoint Online. It prevents Microsoft or other users from accessing information when a customer is troubleshooting or servicing:

“Customer Lockbox provides an interface for customers to review and approve or reject customer data access requests. It is used in cases where a Microsoft engineer needs to access customer data, whether in response to a customer-initiated support ticket or a problem identified by Microsoft.”

Tip of the day: Need to create an ad-hoc network from your PC? In our tutorial we show you how to easily create a shareable wireless internet connection in Windows as a free WIFI hotspot.

Luke Jones
Luke Jones
Luke has been writing about all things tech for more than five years. He is following Microsoft closely to bring you the latest news about Windows, Office, Azure, Skype, HoloLens and all the rest of their products.

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