HomeWinBuzzer NewsMicrosoft Teams to Get Customer Lockbox Feature in 2022

Microsoft Teams to Get Customer Lockbox Feature in 2022

According to the Microsoft 365 Roadmap, the Customer Lockbox data protection feature is coming to Microsoft Teams.


says it is working on bringing its Customer Lockbox feature to . This will bringing enhanced troubleshooting to the communication and collaboration platform.

Over the last couple of years, we have seen Microsoft drastically expand Teams with regular feature updates. It is now one of the most popular collaboration platforms and thrived during the COVID-19 pandemic. Such is the popularity of Teams, Microsoft is now integrating it into .

With so many features, the chance of things going wrong in Microsoft Teams increases. Users may have to conduct troubleshooting and servicing of the platform. That is partly why Microsoft is now working on folding in Customer Lockbox not teams.

If you are unfamiliar with Customer Lockbox, it is a tool Microsoft uses on numerous platforms and apps, such as Azure, OneDrive for Business, Exchange Online, and SharePoint Online. It prevents Microsoft from accessing information when a customer is troubleshooting or servicing:

“Customer Lockbox provides an interface for customers to review and approve or reject customer data access requests. It is used in cases where a Microsoft engineer needs to access customer data, whether in response to a customer-initiated support ticket or a problem identified by Microsoft.”


Customer Lockbox is now a part of the Microsoft 365 Roadmap and shows under Feature ID 86190. This means the feature will be rolling out to Microsoft Teams. However, we will have to wait a while for the tool to arrive, with a March 2022 release date on the roadmap.

Microsoft will launch the feature across the Teams ecosystem, including Web, Worldwide, and Teams GCC. When it launches, we will know which data the Lockbox will protect.

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Last Updated on February 14, 2022 8:19 pm CET by Luke Jones

Luke Jones
Luke Jones
Luke has been writing about all things tech for more than five years. He is following Microsoft closely to bring you the latest news about Windows, Office, Azure, Skype, HoloLens and all the rest of their products.

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