HomeWinBuzzer NewsMicrosoft is Dealing with Outages Across Skype and OneDrive

Microsoft is Dealing with Outages Across Skype and OneDrive

OneDrive is suffering issues on the web, desktop, and mobile, while Skype is having issues with credits management and purchases.


is hardly opening the New Year in style. At the start of 2023, two of the companies leading services are suffering outages. Specifically, both OneDrive and are not working for users around the world.

Considering Skype is a communication tool that connects people, the timing of the outage over the holiday weekend was poor timing. It seems the problem is ongoing with the Microsoft 365 Service health page listing both OneDrive and Skype still down at the time of writing [13:30 GMT].

Microsoft explains it is having issues with both apps.

On OneDrive, Microsoft points out that customers cannot open the service on their web. There are also reports that users cannot sync content on both desktop and mobile. On web, the website is returning the “something went wrong” error message and shows an empty file.

According to the company, it is “reviewing service monitoring telemetry to isolate the root cause and develop a remediation plan.”


Over on Skype, users are reporting issues sending GIFs, purchasing Skype credits, and spending their credits. It is also not possible to see recent purchases. Furthermore, Skype users with do not have access to their 60 minutes of calling credits.

Microsoft says it is working on the issue and will issue a fix when it is ready. The outage comes just weeks after Skype received a major new design and update.

Microsoft is debuting a new major redesign and an innovative new “TruVoice” translation service.

And that's where we will start because this really is a breakthrough technology that will be available for Skype users. Microsoft says the app now supports real-time translation for video calls and the translation will use your personal voice (TruVoice).

Tip of the day: It's a good idea to backup your computer on a regular basis, and the most fool-proof way is to manually create a disk image and save it to an external hard drive.

Last Updated on January 25, 2023 2:32 am CET

Luke Jones
Luke Jones
Luke has been writing about all things tech for more than five years. He is following Microsoft closely to bring you the latest news about Windows, Office, Azure, Skype, HoloLens and all the rest of their products.

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