Microsoft Intune has been having compatibility issues with Samsung Galaxy smartphones running the Android 13 update. It seems that the Galaxy S21 and Galaxy S22 are the most affected, with Intune users describing enrollment issues for the smartphones.
In an update, Microsoft has confirmed the problem in a Tech Community blog post. According to the company, a fix is currently available.
Samsung also provides more details about the issue. The company confirms that there are enrollment issues related to Microsoft Intune on Galaxy S22 smartphones. When users attempt to enroll, they see the following error:
Can’t setup device. Contact your IT admin for help.
This is followed by the error message:
Unable to create Work Profile.
Microsoft’s Response
Microsoft explains that rebooting the system is needed to install the update fix, which is coming through the Android Device Policy application. If rebooting does not work, users can alternatively manually install the update directly from the Google Play Store.
“We were recently alerted to an issue where Samsung devices are unable to enroll as personally-owned Work Profile on Android 13. Users may see a dialog box saying that the profile was unable to be created. S21 and S22 devices are confirmed to be affected, but impact on other models may be possible. We have been working with Samsung and Google friends, who have issued a fix.
In order to resolve, we recommend that admins tell users to reboot the device. The Android Device Policy app will be downloaded during enrollment, but it will not change the user experiences. If the reboot does not resolve the issue, try guiding your users to install the Android Device Policy manually on the Google Play Store, then rebooting, and beginning the enrollment flow again.”
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