In fact, it seems Lloyds has played a key role in the creation of MMD, helping the tech giant evaluate the scale, security, and agility of the solution. Microsoft says that it's now in use across the whole business, making it the largest financial services firm to deploy the tech to date.
“As part of our digital transformation we're creating a modern digital workplace and I am really excited about the impact of this new technology,” said John Chambers, Group Chief Information Officer at Lloyds Banking Group. “A core principle of Microsoft Managed Desktop is the idea that an evolved approach can give colleagues fantastic experiences on workplace devices that stay current and secure with Microsoft 365. We are confident that prioritising a modern and enjoyable workspace will significantly improve our colleague experience.”
For the unfamiliar, MMD is a cloud-based service that bundles Microsoft 365 Enterprise, device as a service, and remote device management. The idea behind the integration is to help businesses make their IT departments more efficient.
LBG also makes use of Azure and has worked with Microsoft to develop “an advanced device solution” to support evergreen currency management. It's clearly a big win for the tech giant, the partnership forming as a part of the group's commitment to invest £3 billion in technology.
CEO of Microsoft UK Cindy Rose highlighted her company's willingness to work directly with organizations to provide solutions to their unique challenges.
“Becoming a truly digital organisation requires both technical and cultural transformation,” she noted. “…Using the Microsoft cloud, employees can have the confidence that they have the best tools at hand to deliver an exceptional customer experience”.
Lloyds Bank's independent survey results from August 2019 put it 5th in overall service quality and 8th for its online banking services. However, the LBG covers not just Lloyds but the Bank of Scotland, Lloyds development capital, Black Horse, Lex Autolease, and more. It'll be interesting to see the knock-on effect digitalization has on its customers.