Back in June, Microsoft announced the Xbox Elite Series 2 controller for the Xbox One, and waxed lyrical about its qualities. Within reason too because it is an excellent piece of kit, as was the Series 1. However, users have been consistently complaining about problems with the controller. Microsoft has now acknowledged.
With the Xbox Elite Controller Series 2, Microsoft added tension joysticks, improved bumper grips, shorter hairlock triggers, rubberized grips, and trigger grips. Elsewhere, the pad sports an internal battery, Bluetooth, and can support three gaming profiles.
Launched on November 4, the controller has been plagued by issues. Customers have complained about several issues, which Microsoft has now acknowledged:
“At Microsoft, we put all of our products through rigorous quality assurance testing. However, like any hardware, there is the possibility that a small percentage of devices may experience issues. We are aware that a small number of users may be experiencing issues with the Elite Wireless Controller Series 2 and are actively investigating with our engineering teams. We encourage any customers who experience issues with their hardware to contact Xbox Support.”
Considering the Xbox Elite Series 2 costs $180, even if just a subset of users are affected it s problem form Microsoft.
Many users have said their controller's face buttons (A, B, X, and Y) are either sticking or completely unresponsive. In a report, Windows Central said the problem has affected one its staff members. Other reported issues with the device include connection problems regarding Bluetooth. Movement sticks are also causing problems, with users reporting drift issues.
In the coming weeks, it will be interesting to see how Microsoft solves this issue. Software updates are out of the question as many of the problems seem to be hardware related.