HomeWinBuzzer NewsMicrosoft’s Xbox One Support Beats Sony’s and Nintendo’s in Study

Microsoft’s Xbox One Support Beats Sony’s and Nintendo’s in Study

A new study found that Microsoft’s Xbox One customer support is better than both Sony’s and Nintendo’s across most categories.


We have written before about doing plenty of good things to rejuvenate the after a poor start. Sony may be dominating overall sales, but Microsoft has come back strong recently. It also seems the company is also scoring big by providing winning customer support.

Tom's Guide conducted a study across the three leading console companies, Microsoft (Xbox One), Sony (PlayStation 4), and (Switch). The outlet sought to find which of the three had the best customer support.

At the end, Microsoft's Xbox customer support was deemed the best. That's an important win for the company, although Tom's Guide points out Sony and Nintendo also had a high level of customer care.

The study found that Microsoft delivers a high level of all-round support. By covering most bases, Microsoft has achieved a good level of support across phone, website, and customer care.

“Whether it's via online chat, phone or social media, Microsoft makes sure that gamers can get their problems solved in a timely manner.”

Among the services Microsoft customer support offer is FAQs, live chat, a support network, and forums.

Nintendo and Sony

Microsoft did not win every category. For example, Nintendo had a shorter call time on average than Xbox. Nintendo was just short of five minutes, while Xbox managed an average of eight minutes.

“All of Nintendo's phone agents were friendly, answered my questions in about 5 minutes, and, for the most part, exhibited a solid understanding of Nintendo products.”

Sony was also consistently good in terms of phone support, but struggled in the other main categories.

“PlayStation offers a wide variety of ways to reach out when you need help, but I'd strongly encourage you to go for its phone support over online methods.”

Luke Jones
Luke Jones
Luke has been writing about all things tech for more than five years. He is following Microsoft closely to bring you the latest news about Windows, Office, Azure, Skype, HoloLens and all the rest of their products.

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