Subscription gaming has proven a huge success on the Xbox One, but it hasn't all been smooth sailing. Microsoft has admitted to charging some customers twice for their EA Access membership. The service lets users pay monthly to access a catalog of EA Games, including Battlefield 1, Titanfall 2, Star Wars: Battlefront and more. It seems users have been charged for overlapping subscriptions in cases where they already had one. This appears to have affected a number of undisclosed services, with users primarily reporting problems with EA Access. Players have overpaid up to $27, and Microsoft has set up a website to streamline the refund process. A subscription refund page reads: “We identified a number of Microsoft accounts that are due a refund for overlapping subscriptions. This occurred if you purchased a new subscription that overlapped with one you already had.”
Microsoft Offers Refunds to Double-Charged EA Access Members on Xbox One
Microsoft has charged EA Access users up to $27 extra for their subscriptions and is now offering a full refund. Some users also report a voucher for $10 extra store credit.