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Microsoft Introduces AI-Powered Dynamics 365 Contact Center
The new solution grants a 360-degree customer perspective, supported by live voice transcriptions and sentiment tracking
Microsoft Dynamics 365 to Undergo Price Revision in October 2024
Microsoft hikes Dynamics 365 prices (9-17%) starting October 1st, citing new AI features and automation.
Microsoft Enhances Dynamics 365 and Power Apps with AI-Powered Copilot Feature
Microsoft introduces AI-powered form filling in Dynamics 365 and Power Apps to improve efficiency.
Microsoft Dynamics 365 Customer Insights Integrates Typeface AI for Enhanced Marketing Campaigns
Microsoft Dynamics 365 Customer Insights is getting a major AI makeover thanks to its partnership with Typeface.
Microsoft Introduces New AI-Based Features for Copilot in Dynamics 365 Customer Service
The features are designed to improve efficiency across all customer support tasks.
Microsoft Copilot Comes to Dynamics 365 Field Service to Help Frontline Workers
Microsoft's Copilot AI assistant is now available to Dynamics 365 Field Service customers to bring AI to frontline workers.
Microsoft Expands AI Capabilities with Enhanced Dynamics 365 Copilot Features
The new features are designed to provide users with real-time insights, predictive analytics, and proactive alerts.
Microsoft Dynamics 365 Copilot Debuts as World-First AI-Driven CRM and ERP Solution
Microsoft Dynamics 365 Copilot is a new AI solution for businesses with customers, leveraging Bing and Azure OpenAI Service.
How Dynamics 365 Can Help SMEs to Grow Fast
This article was contributed by Hazel Raoult who works as a freelance marketing writer with PRmention.
Microsoft introduced Dynamics 365 as a cloud-based enterprise resource...
Dynamics 365: A More Efficient Way of Tracking Workplace Injuries and Illnesses
This article was contributed by Cynthia Madison who works as an author at SmallBizClub.
Most recently, the notion of prevention has been incorporated into the...
Mastercard Digital Transaction Insights Uses Dynamics 365 for Real-Time Fraud Detection
Dynamics 365 Fraud Protection helps Mastercard Digital Transaction Insights provide identity information in real-time.
Microsoft Dynamics 365 to Power New Partnership with FedEx
Microsoft and FedEx are expanding their collaboration, with Dynamics 365 soon to integrate with FedEx network data.
Microsoft Begins Dynamics 365 2021 Wave 2 Feature Rollout
The first features for Dynamics 365 and Power Platform Wave 2 2021 updates are now available in early access preview.
Microsoft Acquires Suplari to Combine with Dynamics 365
Microsoft has purchased financial data AI firm Suplari, bringing automated actionable data insights to customers.
Microsoft Teams Gets Dynamics 365 Collaborative App
At Inspire, Dynamics 365 + Microsoft Teams was announced as a Collaborative App integration between the services.
Microsoft Dynamics 365 to Power C3.ai and Adobe Cloud Experience Collaboration
Microsoft Dynamics 365 will power C3 AI CRM, a new platform developed with C3.ai and Adobe Cloud Experience for enterprise.
Microsoft Confirms Microsoft Dynamics 365 and Power Platform Wave 2 Changes
Microsoft has published its release notes for Dynamics 365 and Power Platform Wave 2 updates coming this fall.
Microsoft Announces Dynamics 365 and Power Tools Wave 2 Update Schedule
Microsoft’s planned Wave 2 update for Dynamics 365 and Power Tools will start its cycle next month and arrive fully in October.
Microsoft Is Helping the UK’s NHS Get Ventilators with Teams, HoloLens, and Dynamics 365
Microsoft will provide Teams, HoloLens, and Dynamics 365, as well as its technical support, to a UK consortium fighting to keep up with ventilator supplies during the coronavirus outbreak.
Microsoft Expands Upcoming Dynamics 365 Features, Including Finance Insights
Microsoft has added to expected Dynamics 365 features that will be part of the 2020 wave 1 updates arriving in the coming months.