Microsoft has confirmed it will retire its Remote Desktop app on May 27, 2025. The company is advising users to transition to the Windows App to maintain access to key services like Windows 365, Azure Virtual Desktop, and Microsoft Dev Box.
The move underscores Microsoft’s strategy to streamline its remote access offerings while reinforcing its broader push toward cloud-based solutions.
The Windows App: Microsoft’s Unified Remote Access Solution
Launched in September 2024, the Windows App consolidates multiple remote desktop experiences into a single interface. It is designed for accessing Cloud PCs and virtual desktops, offering features like customizable home screens, multimonitor setups, adaptive display resolutions, and device redirection.
Microsoft positions the Windows App as a more versatile tool for modern remote work scenarios.
However, the transition has not been without criticism. The Windows App lacks integration with the local Windows start menu, struggles with proxy servers requiring authentication, and does not currently support connections to specialized environments like Azure Germany and Azure Government.
These limitations have raised concerns, particularly among enterprises in regulated industries where data residency and security standards are strict.
Transitioning Before the Deadline
From May 27, 2025, the Remote Desktop app will no longer support connections to Windows 365, Azure Virtual Desktop, or Microsoft Dev Box. Microsoft recommends that users switch to the Windows App in advance to avoid service disruptions. The Windows App is already available for download via the Microsoft Store.
For users navigating the transition, it’s important to distinguish between the retiring Remote Desktop app and the long-standing Remote Desktop Connection app. The latter, integrated into Windows systems for over two decades, will continue to function beyond the upcoming retirement deadline.
As the Windows App is now positioned as the primary interface for connecting to services like Windows 365 and Azure Virtual Desktop, traditional desktop connections via the Remote Desktop Connection app remain unaffected.
While the Remote Desktop app is being phased out, Microsoft has clarified that the Remote Desktop Connection app—a component of Windows for over two decades—will remain available for use.
Businesses operating in regulated environments are encouraged to conduct risk assessments and consult with Microsoft to address concerns regarding regional compliance and future feature parity.
Enterprise Concerns and Regional Challenges
Germany, known for its stringent data protection standards, has been particularly vocal about the Windows App’s current shortcomings. Compliance frameworks like C5 certification for cloud environments are a key consideration, and the Windows App’s limited support for such environments creates complications for organizations operating under strict regulations.
Microsoft has acknowledged these issues but has not committed to a timeline for resolving them. Enterprises facing these constraints are being encouraged to carefully evaluate their remote access needs.
Microsoft’s Broader Cloud Strategy and Product Evolution
The transition to the Windows App is consistent with Microsoft’s broader focus on consolidating its cloud-first infrastructure. Since launching Windows 365 in July 2021, the company has continuously expanded its offerings to meet evolving enterprise needs.
In March 2024, Microsoft introduced Customer Lockbox, enhancing privacy controls by allowing organizations to approve or deny Microsoft support access to Cloud PCs.
Later that year, in November 2024, Microsoft expanded its Windows 365 Frontline service with shared Cloud PC modes. This feature allows multiple users to securely access the same Cloud PC during different shifts, with session data securely wiped after each use.
It is designed to address the needs of industries with rotating workforces, such as retail and healthcare, where intermittent access to digital tools is common.
In addition to software advancements, Microsoft announced the upcoming release of the Windows 365 Link mini-PC, set for April 2025. The device, priced at $349, is designed for secure, direct access to Cloud PCs. Eliminating local storage, it offers robust security features and aligns with Microsoft’s push to simplify remote access for enterprises adopting cloud-first strategies.
Planning Ahead for a Smooth Transition
With the May 2025 deadline drawing closer, Microsoft advises organizations to take proactive measures to ensure an orderly transition. Enterprises are encouraged to conduct internal audits to identify potential challenges, particularly related to compliance and network compatibility. Updating internal training materials and adapting IT protocols will be vital to ensuring a smooth user experience.
Microsoft has emphasized that feedback from enterprises will shape the future development of the Windows App. Companies experiencing technical difficulties or facing compliance concerns are urged to engage with Microsoft representatives for clarification and assistance. The company has stated that addressing regional and security concerns will be an ongoing process, informed by practical insights from enterprise deployments.
For sectors operating under strict data protection standards, Microsoft’s forthcoming hardware solutions like the Windows 365 Link may offer a path to more compliant and secure remote access. Nevertheless, enterprises will need to closely monitor the development of the Windows App to ensure its evolving features align with regulatory demands and operational needs.
