Microsoft has launched a Windows Backup app for those using its Windows 10 and Windows 11 operating systems, inclusive of corporations utilizing enterprise editions. The application was released with an objective to assist users in storing their data to the cloud. It was installed as a system component via the Windows 10 and 11 updates that commenced from August 22, 2023.
“This system component provides a solution for users to back up certain files and folders, as well as settings, credentials, and apps to the cloud through a single interface. For example, the Documents folder along with the Desktop may be backed up to the cloud. This helps users achieve peace-of-mind knowing that their data is recoverable even if something happens to their physical device.”
Discontent Among Administrators Over App Non-functionality
The newly installed app reported issues leading to dissatisfaction amongst certain system and IT administrators. The app failed to initiate its launch, displaying an error message stating, “This feature is not supported by your organization“. The function of the Backup app was confined to users who logged in using MSA accounts, thereby reducing its accessibility for Azure Active Directory (AAD) and Active Directory (AD) users.
Microsoft Assures Future amelioration in the app's Visibility
In response to these reported grievances, Microsoft offered clarification in a support article, elucidating the reasons for the app's automatic installation and the inaccessibility for certain users. The tech giant revealed that the Backup app was a system component and hence could not be removed. However, the firm offered assurance that future updates would rectify the visibility issue of the app.
These updates would prevent the Windows Backup from appearing on the “All apps” or “Installed apps” lists for certain user interfaces for AAD or AD users operating Pro, Education, or Enterprise editions of Windows 10 or 11. Such updates will resolve administrators' difficulties in locating the app on particular screens.