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Microsoft: Windows 11 and 10 Have an Issue Where a Reset Does Not Delete Files

Windows 11 and Windows 10 users who reset their OS are still seeing local files even though they should have been deleted.


Eagle-eyed Windows users may has seen 's update to its release health status bulletin for the platform. According to the company, both and have issues when a user wants to reset the OS. Specifically, it seems Windows is not deleting local files.

This problem is happening across Windows 11 21H2, Windows 10 version 21H2, Windows 10 version 21H1, and Windows 10 version 20H2. When Windows starts up again after a reset files and folders remain even though the reset should delete them.

Microsoft explains the issue in its bulletin:

“When attempting to reset a Windows device with apps which have folders with reparse data, such as OneDrive or OneDrive for Business, files which have been downloaded or synced locally from OneDrive might not be deleted when selecting the “Remove everything” option. This issue might be encountered when attempting a manual reset initiated within Windows or a remote reset.”

Local Only

It seems this problem is a local files-only issue, so files held exclusively on the cloud are not affected. Microsoft says anyone resetting their Windows can currently expect downloaded and local files to remain one restarting the OS.

However, the company does offer two workarounds for the problems:

It is worth heading to Microsoft's official page for all the information about this problem. The company says it is working on a fix but does not offer a release timeframe.

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Luke Jones
Luke Jones
Luke has been writing about all things tech for more than five years. He is following Microsoft closely to bring you the latest news about Windows, Office, Azure, Skype, HoloLens and all the rest of their products.

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