HomeWinBuzzer NewsMicrosoft Disables Xbox's Custom Profile Picture Uploads Due to Coronavirus Demand

Microsoft Disables Xbox’s Custom Profile Picture Uploads Due to Coronavirus Demand

Xbox users can no longer upload customer gamerpics or background as Microsoft looks to decrease server load.


's console is showing further signs that the users in lockdown due to are taking a toll on its network. On its official support website, the company announced plans to disable several settings, including custom gamerpic upload.

The mitigations follow a previous plea from the company to developers. According to emails obtained by The New York Times, developers are being asked to avoid the release of large updates during peak times. The new measures focus specifically on uploads, and as such should have a lesser effect on gamers' experience.

“As people look to gaming for social connection, we're seeing record numbers across Xbox Game Pass, Xbox Live, and Mixer,” said Microsoft. “To streamline moderation and ensure the best experience for our community, we're making small adjustments. We've temporarily turned off the ability to upload custom gamerpics, club pics, and club backgrounds.”

It follows outages in several games, with Smite and The Division 2 currently down on . Microsoft also says its support wait times are longer than usual, so those seeking fixes for any network instability may have problems. Meanwhile, the refund process may take 72 hours or more at this time.

It's unclear how long it will be until these measures are removed, so you'd better hope the last picture you uploaded was a good one. Thankfully, no further service changes have been announced so far, but that can always change if more countries bring in strict isolation laws. You can keep an eye on the status of Xbox services via this handy beta tool.

Ryan Maskell
Ryan Maskellhttps://ryanmaskell.co.uk
Ryan has had a passion for gaming and technology since early childhood. Fusing the skills from his Creative Writing and Publishing degree with profound technical knowledge, he enjoys covering news about Microsoft. As an avid writer, he is also working on his debut novel.