Microsoft has launched a new service to help Surface owners solve issued with their devices. The Surface Diagnostic Toolkit for Business (SDT) allows quick resolutions to firmware, software, and hardware problems.
SDT for Business is available for users running the Surface Pro 3 or any Surface hardware released after that device. Microsoft points out the tool is specifically for IT admins in organizations and is not a consumer-fronted feature.
As mentioned, the Surface Diagnostic Toolkit for Business covers several factors. Microsoft detailed what the features of the SDT are:
- If SDT finds hardware issues, it generates a report, pinpointing potential causes and recommended troubleshooting steps.
- If software is the cause, SDT can instantly repair system files and other core components.
- If you need to diagnose devices for geographically dispersed teams, you can install the Surface diagnostic app console and run SDT remotely from your favorite command prompt.
“Built with advanced diagnostics, logging, and repair capabilities, SDT enables IT admins to quickly resolve hardware, software, and firmware issues in Surface devices, beginning with Surface Pro 3 and later. The solution consists of a distributable desktop application and command-line app console that ship together in Surface Tools for IT.”
If you want to install the Surface Diagnostic Toolkit, run MSI.exe from the command line on Windows 10. Microsoft provides more information about the SDT here.
“You can make SDT available via self-service install options across your organization, empowering users to take advantage of built-in repair capabilities before opening a support ticket.”