We are used to stories of data breaches, even amongst some of tech's biggest companies. However, sometimes companies face self-inflicted problems. Take Amazon, for example, which is approaching customers with its proverbial tail between its legs. The retail giant has confirmed it accidentally exposed user email addresses.
Anyone with an Amazon account may have been affected. However, not all users were, so the company is emailing affected account holders to inform them.
The online retail leader says it accidentally disclosed the email addresses of users publicly because of a “technical error”.
Amazon keeps the email brief, but explains the general situation to affected users:
We're contacting you to let you know that our website inadvertently disclosed your email address due to a technical error. The issue has been fixed. This is not a result of anything you have done, and there is no need for you to change your password or take any other action.
Sincerely, Customer Service”
Despite being contact, Amazon has so far declined to add additional comment. However, the company did announce it has “fixed the issue and informed customers who may have been impacted.”
It is worth noting most affected users seemed to be in Europe and the United States, but the total number has not been disclosed. Considering Amazon is the leading global retailer, the number of affected customers could run into millions.
Still, it seems the problem was short-lived and is now solved. However, we always prefer when a company provides more details but Amazon is keeping quiet instead.