Image: Microsoft

Microsoft has issued a fix for the recently discovered for the recently discovered Surface Pro hibernation problem. A few days after identifying the issue, Microsoft provides users with a simple fix that addresses the problem.

In case you own a new Surface Pro and have experienced random hibernation problems, all you have to do is update your device. In a blog post, Microsoft provides a firmware update which fixes the hibernation issue, and you can get it by checking Settings > Update & security > Windows Update.

Some Surface Pro owners began reporting that they were having hibernation/sleep issues with the new devices. On July 10, Microsoft officials said they had identified the issue causing the Surface Pro energy problem.

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Fortunately, the latest firmware update for the newest Surface Pro resolves that issue. This, however, isn’t the first time that Microsoft has had to deal with Surface power issues.

Surface Pro 3 battery issues

Almost a year ago, Microsoft had to brush off a nagging Surface Pro 3 battery problem. Several users started complaining that their devices were losing battery at a rapid pace. It was found that Surface Pro 3 units with SIMPLO batteries were affected by this bug.

Microsoft insisted it would not pay for replacement units. The best offer from the company was to cut the price of a replacement to $500. However, it was later found to be an issue caused by software. This meant it could be fixed with a patch, so Microsoft promptly sent out a firmware update.

Unfortunately, the firmware solution did not work at all. Customers started complaining again about poor battery degradation on the Surface Pro 3. Finally, in November 2016, Microsoft issued a fix for the problem.

The company said that confusion between battery management and the system caused the degradation. Microsoft said it had solved the problem, but it would take a few charging cycles to work.

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