Every now and then, consumers get seriously mad at Microsoft, and this month it was an update to the Skype app that set things off. The communications app was completely revamped but came with missing features, bugs, and performance issues.
We acknowledged then that Microsoft was working towards remedies, but that the only statement was in an FAQ. The Redmond giant has now changed that — sort of.
In a blog post titled ‘Building the next generation of Skype together', the team explains that it's been very active looking at feedback and finding ways to improve.
“It was a big change, and we've received a lot of great feedback from the Skype community,” said a spokesperson. “We want you to know we've been listening, updating, and responding to your feedback. We're committed to providing you with an amazing experience we know only this newest generation of Skype can deliver.”
It's not quite the admittance of wrongdoing some were looking for, but it's probably as close as its going to get. Thankfully, Microsoft has sweetened the blow somewhat with some fixes and a roadmap for improvement.
The latest build adds the ability to delete contacts and notification, multitask during a call, and notifications. That's some of the most sought over re-introductions, but the team is also adding the following:
- “Status display for your contacts on the home screen, so you can easily see who is active
- Native sharing capabilities on both Android and iOS, allowing you to share content to Skype chats from other apps and services
- More themes and colors options to enable you to personalize Skype
- An updated user interface to improve legibility and to make it easier to navigate and access your conversations”
It's great to see Microsoft implementing user feedback, and it shows that they do care. It doesn't look like they'll bring the Skype app backmult, however, so you'll have to grit your teeth and wait for those promised features.
In the meantime, you can read the full blog post, as well as submit feedback on the community section. The more you engage with an idea, the faster Microsoft will get around to it.