Cloud storage customers in the United Kingdom are about to get a fairer deal from the biggest cloud providers. Microsoft, along with Apple and Amazon, has agreed to give cloud storage subscribers fairer contracts. The decision comes after an investigation by the UK's Competition and Markets Authority (CMA). Cloud storage services are consumer level and store data such as photos, music, videos, and documents. Microsoft's OneDrive is an example of this type of service. These storage solutions are also higher scale for businesses, but the CMA was more concerned with standard customers. One problem with cloud storage services is they can be easy for users to lose data. For example, if a company changes its capacity limit or prices, some data may be lost. The CMA says Microsoft, Apple, and Amazon have not been clear enough about such policy changes. The authority asked the service providers to give sufficient notice before making such changes. The request also applied to suspending and closure of a service. Importantly, customers should be allowed to receive a pro-rata refund if they do not accept the changes. Equally, there should be a clear ability to cancel a contract.
Microsoft Agrees to Improve Cloud Storage Contracts in the UK
The company has joined its major cloud storage competitors in agreeing to CMA stipulations in the UK. Microsoft says it will now keep inactive OneDrive accounts open if they are paid, and will also warn users of any account closures.