The personal note from Panos Panay, Corporate Vice President of Microsoft Device, contains a dedicated phone number exclusively for the first Surface Studio owners where they can ask questions and drop comments and concerns.
Microsoft's Surface Studio is the highest price device the company will be selling in the Surface family. Hence, it makes perfect sense to have a dedicated support line for the $3,000 all-in-one device.
It's also worth noting that the Surface Studio is relatively a new sort of device for Microsoft. This way, customers don't have to deal with a third party support call center that may not possess the required knowledge.
A dedicated support line presents a nice touch and offers a premium support experience by having customer support operatives who know about this kind of specialized hardware.
A huge success
It's built mainly for creators and professionals, with a focus on being a creative tour de force. However, with its top end specs and design, many consumers will also find interest.
As a result, it has the thinnest LCD ever made at 12.1mm, even with the touchscreen. It is a 28-inch panel and has more pixels per inch than a 4K TV.
In addition, there are also some peripheral accessories that will actually be available to all Windows 10 machines.
The main one among them is the Surface Dial, which acts as an interaction tool placed on the display. Pushing down on the dial brings up a contextual radial menu which allows rotation and scrolling for smoother interaction.
Recently, Microsoft has uploaded a number of videos on its YouTube channel to show off the Surface Studio and Surface Dial. Apps including StaffPad and Sketchable show how the all-in-one PC and its accessory can transform a creative process.
Microsoft is still accepting pre-orders for the Surface Studio that comes with a free Surface Dial. However, according to the company, the new devices won't ship until early 2017.