Last week Microsoft rolled out Cumulative Update build 14393.222 for Windows 10. We told you about that release, but later some users encountered problems. It became apparent that a “subset of users” could not download the update. Instead, Windows 10 would just revert back to build 14393.187. Microsoft responded initially and then went quiet.
Luckily one user on the support forum found the issue and has posted a workaround. Microsoft said when users complained that it was a problem affecting some. However, the company has not issued a workaround or been very active on the support thread (now up to 27 pages). Last week the company said:
“Teams have dug into this issue and do believe the cause has been identified. Looks like this will only be hitting a subset of Insiders. The correct team is developing a fix/workaround and once we have the full details, we’ll be posting that information. For your affected machines, there’s no need to keep attempting the install. It’ll keep failing. In the meantime, hold tight! We’re all over this and will keep sharing information along the way.”
We guess a permanent fix is incoming, but in the meantime this workaround does the trick. “AirportsFan” says the problem is caused by a failure when installing two items to the Task Scheduler. The users then issued a workaround that has been confirmed to be working.
Before starting, it is worth mentioning that this fix requires some fiddling in the registry. If you are not comfortable with that, waiting for a Microsoft fix is better.
Windows 10 14393.222 Fix
The failing Task Scheduler issues are in Microsoft > XblGameSave > XblGameSaveTask and XblGameSaveTaskLogin. You will not be able to delete these from the Task Scheduler, but in System32 and the registry they can be removed. To begin, you will need to disable tasks.
- Open Task Scheduler by typing it in the Start menu
- Navigate to Microsoft > XblGameSave
- Right click on both XblGameSaveTask and XblGameSaveTaskLogin and disable the tasks
- Close the Task Scheduler
- Navigate to \Windows\System32\Tasks\Microsoft\XblGameSave
- Delete both files in the above folder if they exist
- Right click on Start, select Run and enter regedit, then Enter to open it
- Navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\XblGameSave
- Right click on both XblGameSaveTask and XblGameSaveTaskLogin subkeys and delete them
- Go to All Settings > Update & Security and retry the Cumulative Update