As we have reported in recent weeks, the Windows 10 Anniversary Update has launched with a few issues. The installation of the upgrade is resulting some machines freezing. External web cameras have also been rendered non-functional after some downloads of the Anniversary Update.
A recent program called ‘Windows Self-healing Tool’ was potentially an answer to these problems. The tool was made available on a number of websites, claiming to be a fix-all for Windows 10. More specifically, the tool proclaimed to be able to fix problems with the Anniversary Update.
Many believed that the Self-Healing Tool was a Microsoft published program. The company has been promising fixes for the Anniversary Update problems, without giving concrete dates. However, Ed Bott at ZDNet has discovered that the program is actually not an official Microsoft release for Windows. Indeed, it does not appear to actually solve any of the known Anniversary Update problems.
Bott found that the software had actually been created in 2015 by ‘Microsoft Mobile Oy’. This is an official Microsoft (Nokia) subsidiary, but it has already been disbanded.
“The trouble is, this tool was built for internal use by support techs trying to resolve update issues on Surface devices. It was never authorized for general release, and it does far too much to be unleashed on an unsuspecting public with no documentation.”
Interestingly, the program is distributed on Microsoft services. It has nothing to do with the Anniversary Update though, Bott points out. A single tech worked on the software without the greenlight for the Windows Support team. The tech may not have created anything nefariously. In fact, the app was created in the Surface support team and is for that device’s repair techs and not Windows.